Support Philosophy
Data Moments's technical support teams provides the best support found in the software industry. In order to assure this, Data Moment not only fully supports our customers on our products but also on associated technologies.
The Data Moment team is dedicated to meeting your needs, and adheres to the support philosophy, "We Guarantee Your Success."
SharePoint Support
Data Moment can provide on going SharePoint technical and infrastructure back-office support for all SharePoint environments and solutions we deliver.
We leverage proven leadership to improve customer loyalty resulting in excellent service and financial efficiency. We provide end-to-end solutions through the either on-site, telephone or web solutions.
Cost-Effectiveness
The Cost-effectiveness of software support and maintenance is achieved through Data Moments’s professional services from the developer of the application during its entire life cycle. Data Moment knows and understands the importance of support and maintenance which is the key to value.
Support Policy
- We provide immediate support of new releases of Microsoft SharePoint at the time of general (Gold) release. It is our experience that the Data Moment solutions will work with each update of Microsoft SharePoint without requiring modification. Therefore, as a customer you can be assured that they will be supported with each new release within the following guidelines.
- Data Moment supports each update with the current product functionality at the time of general release of the update. Support for new features will be added in regularly scheduled releases of the products as deemed necessary. Data Moment supports new releases beginning at the time of general release, regardless of certification status.
software evolution
A planned software evolution alone ensures aggressive growth of your business. Performed support and maintenance procedures give us valuable knowledge for predicting any necessary software evolution. System monitoring indicates an increase in software operations. User support reveals the opportunity of functionality extension. Based on this knowledge, our customer’s priorities, and estimated return from the modifications, we are able to recommend a strategy of software evolution.